FAQ

Our products

Are your products natural?

Our formulas are built around natural oils, butters, waxes and plant extracts such as kawakawa, kānuka, mānuka beeswax, rosemary, shea and jojoba. Where a formula needs a supporting ingredient for texture, stability or preservation (for example in our Sleek Gel), we say so and list it in full. You'll find the complete ingredients on every product page.

Are they suitable for sensitive skin?

We make our products gentle enough for our own family, who have sensitive skin. Everyone's skin is different, though, so we always recommend a patch test before first use.

How do I patch test?

Apply a small amount to the inside of your wrist or elbow and leave it for 24 hours. If you notice redness, itching or irritation, don't use the product. Stop using any product straight away if irritation occurs.

Where are your products made?

Every product is handcrafted in small batches in Manurewa, Auckland, with ingredients sourced from New Zealand suppliers.

How should I store my products?

Keep them in a cool, dry place out of direct sunlight, with the lid closed. Natural butters can soften in heat – if that happens, pop the product somewhere cool and it will firm up again.

Which product should I start with?

For tidy, sleek hair, start with the Sleek Stick for edges and flyaways, or the Sleek Gel for all-over styling. For dry skin, try the Body Butter. Want to try everything? The Cherish Bundle has all four and saves you $13.

Shipping

Where do you ship?

We ship across New Zealand, to Australia, and to the United States, Canada, the UK, Europe and parts of Asia.

How much is shipping?

New Zealand: $7.40
Australia: $20.69
International: $32.00
All prices are in NZD. You'll see the exact cost at checkout before you pay.

Will I get tracking?

Yes. We'll email you when your order ships.

Do I have to pay import fees?

For international orders, your country may charge import duties or taxes. These are set by your local customs and aren't included in our prices.

Orders and returns

Can I return a product?

For hygiene reasons we can't take back opened skincare unless it is faulty. If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll make it right. This doesn't affect your rights under the Consumer Guarantees Act.